What do your customers think about your business? How would they describe your stores, your staff and your service to friends? In the ongoing journey to achieve service excellence leading to new customers, repeat sales and positive customer comments, do your stores measure up? Have you considered secret shopper or mystery shopping to better understand your consumers?
Secret Shopper or Mystery Shopping Services
Secret shopping programs are not limited to simple mystery shopping, but includes c-sat’s (customer satisfaction surveys), telephone and internet shopping, marketing promotion support, competitor evaluations and more.
Since 1992, Service Performance Group has assisted companies from multiple industry groups with delivering an exceptional service experience to their most important asset, the customer. Utilizing our cost effective and objective mystery shopping, or secret shopper programs and subjective and cost effective Smartphone customer survey programs tailored to your requirements, consider engaging with Service Performance Group to assist you in your continual service improvement initiatives.
As a charter member of the Mystery Shopping Providers Association, Service Performance Group helped set the standard for our industry with a data-backed and ethical approach to measuring service experiences. Look at the full range of our services provided
The Data Behind Excellent Customer Service
When it comes to providing superior customer service, the stakes for your business have never been higher. Here’s what industry research learned about the value of customer service: