What do your customers think about your business? How would they describe your stores, your staff and your service? In the quest for service excellence leading to repeat sales and positive online customer comments, do your stores measure up?
Since 1992, Service Performance Group has assisted companies from multiple industry groups deliver an exceptional service experience to their most important asset, the customer. With cost effective mystery shopper and smartphone customer comment programs tailored to meet your exact needs, allow us to assist you in your continual service improvement initiatives. This will be accomplished through the development and implementation of a tailored, objective and fact based quality assurance program.
As a charter member of the Mystery Shopping Providers Association, Service Performance Group helped set the standard for our industry with a data-backed and ethical approach to measuring service experience.
The Data Behind Excellent Customer Service
When it comes to providing superior customer service, the stakes for your business have never been higher. Here’s what industry research learned about the value of customer service: