About Service Performance Group

  • About SPG
  • Mission Statement
  • Our Clients
  • Affiliates
  • Community Giving

Founded in 1992 by two former US Marine Corps officers, Service Performance Group offers a wide range of mystery shopping, telephone mystery shopping, promotional and advertising agency support. Our web-based reporting system is easy-to-use and provides superior value to companies of all types and sizes.

About Service Performance Group

Whether an ongoing partnership or a project-based assignment, we will integrate our offerings to provide cost-effective data from which you can make decisions and take action with confidence.

For more information about Service Performance Group call 1-866-567-8300 or Email Us to discuss your company’s needs and requirements.

Service Performance Group provides mystery shopping programs to clients in thirteen different industry segments including: Apartments, Financial, Retail, Restaurants, Leisure, Travel, Hospitality, Grocery, Manufacturing, Advertising, New Home Sales, Healthcare and Telecommunications.

As an industry leader, Service Performance Group has the perspective and experience to work with new or emerging industries.

The mission of Service Performance Group, Inc. is to assist our clients in enhancing their ability to deliver a world-class service experience to their most important asset, the customer.

Our MIssion Statement

This will be done via the delivery of objective, fact-based reports and trend-summarized data collected through a high-quality mystery shopping program.

Just some of the great companies we have had the pleasure
of working with…

Mystery Shopper Clients

Service Performance Group Inc. is pleased to be affiliated with the following organizations:

Mystery Shopping Providers Association

Greater Raleigh Chamber of Commerce

Holly Springs Chamber of Commerce

Since 2004 Service Performance Group has been proud to support
the following charities:


Women for Women International

Durham Resue Mission