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In conjunction with your mystery shop program or utilized as a stand-alone component, you might also consider deploying Service Performance Group’s low cost, high quality Customer Satisfaction Surveys (C-Sats). These short surveys are easily taken by your guests and customers through use of their Smartphone or Tablet providing you unvarnished customer opinion. You will receive drill-down summary data allowing for decisions to be made and action taken with confidence. If interested please contact Jerry Gulyes, President, at JerryG@spgweb.com.

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