Grocery / Supermarket Mystery Shoppers
Everyone goes to the grocery store; making sure everyone comes back to your store(s) is what is important. Keep consumers walking through your door by creating a professional service driven experience.
Service Performance Group Grocery and Supermarket mystery shopping will help you understand your shopper’s experience from start to finish. Measuring each employee interaction; availability, product knowledge, willingness to assist are just several criterion to learn if your customers are receiving the quality care you demand.
SPG mystery shopping services includes these standards as well as client specific benchmarks:
- Staff Appearance, Availability, Friendliness
- Associate Availability, Wait Times
- Willingness to Assist
- Up-selling / Add on Sales
- Product Knowledge
- Sales Skills
- Overcoming Objections
- Cashier Transaction
- Physical Plant Readiness
Service Performance Group mystery shopping program are designed to meet the needs of local Co-ops through to national chain stores. To ensure a positive customer experience let Service Performance Group design a mystery shop program to meet your specific needs and ensure customer loyalty and repeat sales.