Service Performance Group will deliver your mystery shopping results through a proprietary, web-based reporting system named Sassie, which is robust, flexible, and easy to use.

This state-of-the-art reporting system will ensure your results are available securely, quickly, accurately and within budget.

• Secure, password-protected website incorporating 128-bit encryption guarantees confidentiality of information
• Web-based platform enables 24-hour, real-time access to data from anywhere Internet access is available, or through a corporate Intranet site
• Fully customizable interface can be tailored to meet your corporate brand standards to ensure consistency of logo, fonts, images, and colors
• Report forwarding at the top of each report allows for messages to be attached and sent along with the report to any management member with an email address
• User hierarchy levels enable control of access to reports and information in the system; each level of management see’s only what they should see at their level
• Multiple summary report capability provides a comprehensive report structured to accommodate your company’s table of organization
• Flexible online report access enables clients to view data in Microsoft Word, Excel, Adobe Acrobat, and many other common applications; information can be viewed in tables, charts, spreadsheets, or text formats
• Easy data export to Excel spreadsheet format for further manipulation