Services Provided

We provide our services to many industries including: apartments, automotive, dealers/distributors, entertainment, financial services, franchises, grocery chains, health clubs, hospitality, manufacturers, new home sales, restaurants, retailers and travel.

On Site Mystery Shopping

This service most commonly evaluates and provides in depth information on employee/customer interactions including:

  • Associate availability
  • Willingness to assist
  • Product knowledge
  • Sales skills
  • Ability to close the sale
  • Overcoming objections
  • Physical plant safety, security and cleanliness
  • Measuring training effectiveness
  • Check out
  • Returns
  • Signage/Merchandising

    Promotional or Marketing Agency Support

    Working with a marketing or promotional agency we will leverage our nationwide field force of trained evaluators to measure, hand out, assess, test, reward or interact in virtually any project based assignment presented to us. Ask us about some of the “off-the-wall” type of assignments we have successfully conducted!

    • IVR & Web Based Customer / Employee Surveys

    Using IVR (Interactive Voice Response) or Web based surveys linked to the clients website, Service Performance Group will provide your customers with a survey forum that is easy to use and quick to execute by using either the dial up method which is most common or a web based on line survey that is typically linked to a clients website. IVR can also be used as a data collection technique to survey employees on any number of issues and opportunities.

    Telephone Mystery Shopping

    The use of this service is generally a supplement to performing on site evaluations. Telephone mystery shoppers will call to:

  • Measure answering timeliness
  • Quality of greeting and offer to assist
  • Ability of one associate to handle the interaction
  • Follow up commitment of associate to call back

    • Merchandising Services
    Handling small to medium sized opportunities we will report on product availability and handle promotional and regular stocking assignments

  • Replenishment
  • Advertising compliance
  • Display positioning
  • Comparison shopping
  • Price checks

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