Integrating Technology

Service Performance Group Inc. provides seamless integration of data collection through its field force of trained mystery shoppers culminating with easy access and manipulation of data by client companies from multiple industry groups.

Recruiting & Training Mystery Shoppers

Quality recruiting, screening and consistent supervision ensures quality mystery shoppers producing quality work for each assigned project. Mystery shoppers first complete a descriptive demographically profiled application. Based on the assignment we conduct a database search for the best-qualified candidates. Mystery shoppers are then trained or refreshed on the reporting system they will use and are provided project specific guidelines to ensure they complete the assignment accurately. We will only present work to our clients that we know is factual and actionable.

Technology Based Mystery Shop Reporting

Service Performance Group transmits mystery shop data to its diverse client base consistent with the technical capabilities of its clients. Our state of the art web based on-line forms retrieval is the most broadly utilized. This web-powered system requires no special hardware or software requirements by our clients. Completed reports can be retrieved from any computer connected to the Internet, by use of a username and password protect system. A significant and value added benefit of this system is for client companies to create their own management summary reports in over 150 different configurations on a no-cost basis.

Web Based On Line Forms Demonstration

Please click here to enter our online, internet accessed system demonstration page for a 4 minute demonstration and overview. This cutting edge software will provide you, our valuable client, the necessary reporting tools to trend identify area’s of strength and opportunity, reward superior performance, rank districts, regions and the entire chain and review individual reports with the simple click of a mouse button. You will not be disappointed.