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Is Service A Product?

August 18, 2021

Is Service a Product? The short answer is yes!  Think about it for a moment, anytime a customer is in contact with a company, the...

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Main Blog

August 17, 2021

Recent Posts All Is Service A Product? 18 Aug 2021 Is Service a Product? The short answer is yes!  Think about it… Read More Main...

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Customer Service

June 9, 2021

How do you define customer service?  On Wikipedia it is defined this way: “Customer service is the provision of service to customers before, during, and...

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Retail Staffing During COVID

June 7, 2021

It’s no secret to anyone reading the business section of their newsfeed or just walking by local store fronts that restaurants are having a tough...

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Beware of Scams

June 7, 2021

Something that the Pandemic has not slowed down is the proliferation of scam artists. Name an industry and you can be sure bad actors are...

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Is Service a Product?

April 28, 2017

Is Service a Product? The short answer is yes!  Think about it for a moment, anytime a customer is in contact with a company, the...

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Restaurant Chain Gains New Customer Insights

February 29, 2016

For more than 40 years, a privately-owned chain with 56 restaurants has offered up quality American and Italian Food. Understanding that a business cannot manage...

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Traditional Mystery Shopping

September 1, 2014

Traditional Mystery Shopping A company cannot manage what it cannot measure.  Quality service occurs when progressive companies provide quality-driven associate training, then measure their associates’...

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