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Service Performance Group
The State of Retail and Restaurant Service in 2023: Are We Facing a Crisis?
The year is 2023, and the world has changed dramatically since the onset of the COVID-19 pandemic. As we adjust to the new normal, it's...
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Service Performance Group
- Mar 8
- 2 min
A new world of customer service via Chatbots
In today's fast-paced world, businesses need to keep up with their customers' expectations for quick and efficient communication. One...
Service Performance Group
- Jan 18
- 2 min
Retail Customer Service in 2023: A Prediction
In the realm of retail customer service, we can expect to see a continued focus on personalization and automation in the coming year. As...
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