Service Performance GroupMay 102 minCustomer ServiceThe State of Retail and Restaurant Service in 2023: Are We Facing a Crisis?The year is 2023, and the world has changed dramatically since the onset of the COVID-19 pandemic. As we adjust to the new normal, it's...
Service Performance GroupMar 82 minBusiness IntelligenceA new world of customer service via ChatbotsIn today's fast-paced world, businesses need to keep up with their customers' expectations for quick and efficient communication. One...
Service Performance GroupJan 182 minCustomer ServiceRetail Customer Service in 2023: A PredictionIn the realm of retail customer service, we can expect to see a continued focus on personalization and automation in the coming year. As...