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Service Performance Group
B2B Companies Can Benefit from Mystery Shopping
Business-to-business (B2B) mystery shopping is a valuable tool that can help companies improve their sales and customer service. It...
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Service Performance Group
- Sep 29, 2022
- 2 min
How companies should use mystery shopping results to improve employee performance
Mystery shopping is best used as a coaching tool, not a punitive tool.
Service Performance Group
- Apr 14, 2022
- 1 min
Beware of Scams
Something that the Pandemic has not slowed down is the proliferation of scam artists. Name an industry and you can be sure bad actors are...
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