Customer Satisfaction Survey’s (C-Sat’s)
Surveying customers is a time tested and inexpensive way to keep your finger on the pulse of your most important asset, the customer. Technology has made the process exponentially easier for the customer and less expensive for the client company.
Data is now instant and real time. Providing unlimited and unvarnished customer feedback, you can cost effectively incent your customers to take a survey through a small discount on their next shopping experience or if a restaurant a no-cost small food or drink give-away with any purchase.
Surveys can be conducted through use of a Smartphone, Tablet, or Desktop, via a URL link or QR Code.
Service Performance Group will complete all of the below steps for its Client’s.