The above video is three minutes long and will provide a sense for the depth of Service Performance Group’s Summary Reporting.

On a monthly basis (or based on how often you choose), you will receive auto-emailed, no-cost detailed drill-down Summary Reports generated from the above reporting screens with the specific data you require. This highly accurate data will provide senior management with the information to see the larger chain wide picture through to each individual location, allowing for decisions to be made and action taken with confidence.

Mystery Shop Online Reporting

Service Performance Group will deliver your mystery shopping results through a proprietary, web-based reporting system named Sassie, which is robust, flexible, and easy to use.

This state-of-the-art reporting system will ensure your results are available securely, quickly, accurately and within budget.

  • Secure, password-protected website incorporating 128-bit encryption guarantees confidentiality of information
  • Web-based platform enables 24-hour, real-time access to data from anywhere Internet access is available, or through a corporate Intranet site
  • Full interface can be tailored to meet your corporate brand standards to ensure consistency of logo, fonts, images, and colors
  • Report forwarding at the top of each report allows for messages to be attached and sent along with the report to any management member with an email address
  • User hierarchy levels enable control of access to reports and information in the system; each level of management see’s only what they should see at their level
  • Multiple summary report capability provides a comprehensive report structured to accommodate your company’s table of organization
  • Flexible online report access enables clients to view data in Microsoft Word, Excel, Adobe Acrobat, and many other common applications; information can be viewed in tables, charts, spreadsheets, or text formats
  • Easy data export to Excel spreadsheet format for further manipulation