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About Service Performance Group

Founded in 1992 by a former US Marine Corps officer, Service Performance Group offers a wide range of QA services including: Customer Satisfaction Surveys (C-Sat), Mystery Shopping, Telephone Mystery Shopping, Promotional and Advertising Agency support.

With partnerships in the US, Canada, UK, India and Australia, our Web based reporting system is easy-to-use and provides superior value to companies of all types and sizes.

Additionally, Service Performance Group works with Application Performance Management companies delivering online accessible accounts from multiple industries through which the ongoing monitoring, testing and rankings of Website and Mobile Web Applications is conducted.  With over 1,300 delivered accounts since 2003 including financial, insurance, retail, utility, healthcare and social accounts, Service Performance Group is a reliable and trusted partner to the APM industry.

Whether an ongoing partnership or a project-based assignment, we will integrate our offerings to provide cost-effective data from which you can make decisions and take action with confidence. For more information about Service Performance Group call 1-866-567-8300 or Email Us to discuss your company’s requirements.

Service Performance Group provides mystery shopping programs to clients in different industry segments including: Apartments, Financial, Retail, Restaurants, Hospitality, Grocery, Manufacturing, Advertising, New Home Sales, Colleges and Universities, Health Clubs, Towns and Cities.