of CX Intelligence
A satisfied customer isn't the best strategy. It's the only strategy. We are a leading customer experience (CX) Mystery Shopping company and we've been at it for 3 decades.
Taking Your Business to
the Next Level
Tailored, cost-effective programs assisting Business to Consumer and Business to Business companies to measure and improve upon the Customer's Experience.
Keep your finger on the pulse of your most important asset, the customer. Our technology enables you to gather CX intelligence in real-time.
We’re Good with Numbers
Years of Experience
Qualified Mystery Shoppers
Clients since 1992
A Dedicated Group of Professionals
We specialize in the collection and delivery of reliable business intelligence targeting your customer's experience. Since 1992 we have assisted clients from multiple industry groups with actionable data to improve bottom-line performance.
We service many industry groups across the US and internationally. With 300+ clients and over 3 decades of experience, we have built a network of over 55K mystery shoppers. When your organization needs to explore and innovate the customer experience, we deliver the data to empower growth.
For the past 15 years, we have conducted specialty work within the FinTech industry, assisting clients with broadening their financial platform user testing integrations. We additionally source, and present financial account login credentials to help create a bridge between a developer's App and user bank accounts.
We'd welcome the opportunity to earn your business. Call us now at +1 (877) 466-1966.
“Service Performance Group has been a trusted business partner for over 12 years delivering quality mystery shopping results.”
Director of Franchise Training
Midwest Fast Food Chain